Legal
Refund
14-day guarantee
If a Knowledge Mercantile kit doesn't work for you, you can have your money back.
How: within 14 days of your purchase, email [email protected] with your order number (it's on your receipt). No reason needed. If you'd like to tell us what didn't work, we read every note, but that's optional.
What you get: a full refund of the price you paid, sent to your original payment method through the checkout that took your payment (Lemon Squeezy for this site, or Gumroad). How long it takes to show up depends on your bank or card.
The limits: one refund per customer per kit. A refund ends your license for that kit, so please delete your copies of the files. The guarantee covers one-time kits; memberships follow the cancellation terms on the Terms page, and free kits have nothing to refund.
Bought on Etsy? Message us through Etsy within 14 days and we'll refund the order in Etsy.
After 14 days: if a file never arrived, won't open, or isn't what the page described, or you didn't authorize the charge, write to us and we'll fix it or refund it.
This guarantee adds to your rights under consumer law. It doesn't take any away. Where the law gives you more, the law applies. Lemon Squeezy and Gumroad are the merchants of record and handle the payment, tax and refund transfer. Their terms don't reduce this guarantee.
Nothing on this site promises income, audience growth, or a support reply time. The published support address is [email protected].